Help & Questions

Frequently Asked Questions

Find answers to the most common questions about Tolerly.

What exactly is Tolerly?

Tolerly is your intelligent app for identifying food ingredients and allergens. It helps you quickly check if a product fits your personal intolerances so you can shop and eat with complete peace of mind.

Which intolerances and allergens are supported?

Tolerly supports a wide range of common intolerances such as lactose, fructose, gluten, histamine, as well as various nuts, soy, and artificial additives. You can customize your profile to suit your exact needs.

Do I need to create an account to use the app?

No! Tolerly is built with privacy in mind. You can use the app immediately after downloading without any registration or sign-up.

Are there any hidden costs or subscriptions?

Absolutely not. Tolerly is offered as a one-time purchase – there are no hidden in-app purchases, no ads, and no recurring subscription traps. Pay once, use forever.

Where is my data stored?

Your personal profile settings and intolerances are stored exclusively and securely on your own device. Server locations for product database lookups comply strictly with GDPR standards in Germany.

Does Tolerly replace medical advice?

No, Tolerly is a convenient everyday assistant, but it does not replace professional medical diagnosis or nutritional counseling by certified specialists. For severe allergies, you should always check the official product label directly.